F.A.Q's - Robotic Pool Cleaner Line
Q: How many models of Blue Diamond are there?
A: There are three residential models (Blue Pearl, Blue Diamond and Blue
Diamond Remote control) and one commercial model (Blue Diamond Pro). To view
the Blue Diamond model comparison chart Click
Here.
Q: How long does it take to clean the pool?
A: Blue Diamond and Blue Diamond Remote: About 1 hour;
Blue Pearl: About 3 hours;
Blue Diamond Pro: About 4 hours.
Q: How do I use it?
A: Just drop in the water, plug the transformer into an outlet and push a
button to turn it on. It shuts off by itself and is completely independent.
Q: What does it remove?
A: Bacteria, pollen, dirt, sand, acorns, twigs, small and large leaves and
even scrubs the water line dirt.
Q: How do I get service for a Blue Diamond Cleaner?
A: Call 800-298-8800, or email the service manager at email
Product F.A.Q Before you contact us, see if any
commonly asked questions below answer your specific question(s).
F.A.Q's - Battery Powered Pool Cleaners
Q: How long will the Pool Blaster run on a full charge?
A: Pool Blaster MAX and MAX CG - About 1 hour;
Pool Blaster Catfish – About 35 minutes;
Aqua Broom – 3 hours on 1 set of “D” cell batteries
Q: How long will it take to recharge a Pool Blaster?
A: Between 6 and 8 hours
Q: How long does the battery last?
A: It is rated at 1,000 hours, or about five years using it as frequently as
200 hours a year, more often than most pool owners will ever use it.
Q: Can I buy a new battery?
A: You must purchase a battery motor box, which contains the battery, but
you probably will not need one for about five years.
Q: How difficult is it to clean and replace the filter bag?
A: It is very easy and should only take you a minute or two to remove, clean
and replace the filter bag.
Q: How long will a filter bag last?
A: About five years.
Q: How often should I clean out my Pool Blaster Filter bag?
A: If you notice that the Pool Blaster is not picking up debris as you
vacuum the pool, this is an indication that the bag needs to be emptied. The
bag should always be emptied at the end of each use to prevent small
particles from drying in the fabric and clogging the bag.
Q: Are there any hoses?
A: There are no hoses, the Pool Blaster is battery operated and completely
self contained.
Q: What do I do if my Pool Blaster has stopped taking a charge?
A: You can call the Water Tech Customer Service Department at (800)
298-8800, or Click Here to access our Return Merchandise Authorization
System.
Q: Fine sand and silt is passing through my all-purpose filter bag,
what can I do?
A: You can obtain a finer, 10 micron sand & silt (algae bag) at this
link
for parts
Q. What is the difference between the Aqua Broom, the Catfish, the
Pool Buster Max and the Pool Buster CG?
A: Primarily the differences lie in their features and performance
capabilities.
Q. I see Pool Buster Max and Pool Buster CG mentioned but I don't see it offered in your product line?
A: A recent re-branding campaign officially changed the
Pool Buster™ re-chargeable, battery powered, underwater vacuum cleaner. The new brand name is the Pool Blaster™ and was chosen to more closely mirror the power and functionality of the product. In an effort to redefine the power of the product, which vacuums up everything from rocks and gravel to leaves and other debris, the product has been renamed Pool Blaster™ to reflect the power of the unit to ‘blast’ out all debris from the pool without hoses or poles.
The name has also been applied to the company’s entire line of cleaning products which includes the Pool Blaster™ Aqua Broom, Pool Blaster™ Catfish, Pool Blaster™ MAX and recently added Pool Blaster MAX CG or commercial grade—which works for up to one hour before needing to be re-charged, making it ideal for commercial aquatic facilities. “We have already received very positive feedback from our customers who feel the name more closely mirrors the product’s capabilities.
