COVID-19 Customer Service, Parts Store and Shipping FAQs
See how Water Tech is Addressing COVID-19's Impact on Our Customers, Orders, and Employees.
To our most valued customers,
As COVID-19 continues to impact our communities we wanted to help answer any concerns you may have. As always, we are committed to a great customer experience. We intend to keep that promise during this challenging and uncertain time.
Here at Water Tech we care deeply about the health and well-being of our customers, employees, and the communities we serve. To ensure optimal safety, we are complying with all recommendations and instructions from our local New Jersey and Federal officials, including implementing the recommendations and guidance by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Will I be able to speak to someone in Customer Service?
Absolutely, our New Jersey based Customer Service team remains fully operational and available by Phone, Email and Chat. It is our top priority to ensure everyone’s safety within our organization so our entire Customer Care team are working remotely to assist you with any questions or concerns you may have.
Please call 800-298-8800, Our customer service hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern Time. We appreciate your patience and understanding.
If I place an order for parts for my product, will my order be on time?
A: Yes, Our warehouses remain open and fully staffed for all Shipping and Receiving needs. We have multiple depots across the United States and will continue shipping orders while following all Local and Federal safety guidelines.
You should expect to receive your order on-time unless the item is listed on the website as “out of stock”
Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to keep our customers and employees healthy.
We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.